Intrepid Direct Insurance (IDI) is a rapidly growing direct to consumer property and casualty insurance company. A member of the W. R. Berkley Corporation, a fortune 500 company, rated A+ (Superior) by A.M. Best, Intrepid Direct’s vision is to make life better for business. The insurance industry has not evolved with innovation like other major industries. We’re here to change that. We are making life better for our customers, shareholders, and our team members by leveraging data and technology as insurance experts for our targeted customers. You will be part of a highly collaborative team of talented and focused professionals. Join a group that enjoys working together, trusts each other, and takes pride in our hard-earned success.

 

https://intrepiddirect.com/

 

The Company is an equal employment opportunity employer.

We’re looking for a strategic, customer-focused Product Owner to lead initiatives that enhance customer experience, drive customer growth, and enable scalable customer acquisition through technology and innovation. This role will focus on building and optimizing tools, workflows, and experiences that empower our internal agents to deliver exceptional service, streamline operations, and expand our customer base. You’ll collaborate with our internal agency, engineering, marketing, sales, and operations teams to deliver solutions that make it easier and more rewarding for customers to do business with Intrepid while also identifying and enabling new business development opportunities.

 

Key functions include but are not limited to:

• Own the product vision and roadmap for internal agency tools and experiences that support customer acquisition, retention, and satisfaction.
• Collaborate with internal agents, sales leaders, and cross-functional stakeholders to identify pain points and opportunities for growth and expansion.
• Translate business needs into user stories, journey maps, and product requirements.
• Partner with engineering to deliver intuitive, scalable solutions that improve quoting, onboarding, servicing, and reporting.
• Identify and implement technology solutions that support new customer acquisition, including lead management, digital intake, and conversion optimization.
• Facilitate discovery and planning for new business development initiatives, including pilot programs and strategic partnerships.
• Prioritize features and enhancements based on business impact, user feedback, and strategic alignment.
• Lead backlog refinement, planning, and product demos.
• Monitor KPIs related to productivity, customer satisfaction, acquisition, and growth.
• Advocate for the voice of the internal agency and customer in product decisions.
• Stay informed on industry trends and best practices in agency enablement, customer experience, and digital acquisition.

• Bachelor’s Degree with emphasis in related field or equivalent work experience.
• 5+ years of experience as a Product Owner or similar role in insurance, fintech, or startup.
• Excellent problem solving and analytical skills.
• Familiarity with insurance distribution.
• Experience improving customer journeys, agent workflows, and CRM integrated processes.
• Strong familiarity with agile methodologies and product management tools.
• Excellent communication and stakeholder management skills.
• Experience supporting business development, lead generation, or customer acquisition initiatives.
• Data-driven mindset with ability to interpret and act on customer and performance insights
• Experience with CRMs and marketing automation tools, Salesforce and Marketing cloud is a plus.

This role is based in our Overland Park, KS office. It is a full-time, in-office role.

We do not accept unsolicited resumes from third party recruiting agencies or firms.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role