Berkley E&S Technology is an organization that supports the technology needs of the E&S Segment of WR Berkley. 

 

 

Company URL:  https://www.berkley.com/

 

The company is an equal opportunity employer.

We are seeking a highly organized and strategic Product Implementation Manager to lead and support the deployment of third-party software solutions across our operating units. This role will be instrumental in ensuring successful implementation, integration, and adoption of 3^rd party vendor platforms, and other enterprise tools that drive operational efficiency and business value.  This is a hands-on role for someone who thrives in a fast-paced, matrixed environment and enjoys solving complex problems with smart, adaptable solutions.

 

 

Implementation Leadership

• Own the end-to-end lifecycle of software implementations, including discovery, planning, configuration, testing, deployment, and post-launch optimization.
• Define and execute implementation strategies tailored to each operating unit’s needs and maturity level.

Stakeholder Collaboration

• Partner with operating units, IT, vendors, and cross-functional teams to gather requirements, align on goals, and ensure seamless rollouts.
• Facilitate stakeholder alignment and manage expectations throughout the implementation process.

Project Management

• Develop and maintain comprehensive project plans, including timelines, milestones, dependencies, and resource allocation.
• Monitor progress, manage risks, and proactively resolve issues to ensure on-time and on-budget delivery.

Business & Technology Alignment

• Translate business needs into technical requirements and implementation plans.
• Act as a bridge between business stakeholders and technical teams to ensure solutions are fit-for-purpose and scalable.

Process Optimization

• Analyze existing workflows and identify opportunities for automation, simplification, and improved system utilization.
• Drive continuous improvement initiatives post-implementation to maximize ROI.

Training & Change Management

• Develop and deliver training programs, user guides, and onboarding materials to support adoption.
• Lead change management efforts to ensure new tools are embedded into daily operations and embraced by end users.

Vendor Management

• Serve as the primary point of contact for software vendors, managing contracts, service-level agreements (SLAs), and escalations.
• Evaluate vendor performance and ensure alignment with business objectives.

Data Integration & Quality

• Oversee data migration and integration efforts, ensuring data accuracy, consistency, and compliance with internal governance standards.
• Collaborate with data teams to establish validation protocols and resolve data-related issues.

• 5+ years of experience in product or software implementation, preferably in a multi-unit or enterprise environment.
• Demonstrated success implementing third-party vendor platforms and driving adoption across diverse teams.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Proven ability to understand business pain points and translate them into effective technical solutions.
• Exceptional communication, facilitation, and stakeholder engagement skills.
• Familiarity with enterprise architecture, API workflows, and data integration best practices.
• Bachelor’s degree in Business, Information Systems, or a related field; PMP, Agile, or other relevant certifications are a plus.

 

 

Preferred Skills

• Experience in the commercial insurance industry or other regulated environments.
• Proficiency in API integrations, data mapping, and system architecture.
• Hands-on experience with project management and collaboration tools such as Jira, Azure DevOps, Aha!, or similar platforms.
• Comfortable working in hybrid environments with distributed teams across geographies.
• Passion for digital transformation, innovation, and continuous improvement.

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role