Preferred Employers Insurance, A Berkley Company specializes in providing workers’ compensation insurance to California business owners. The company serves three major Product/Client Segments: Small Business, Mid-Larger Businesses and Group Association Members (Programs). The company’s distribution partners (agents & brokers) number just under 400 locations throughout the state. Preferred serves thousands of policyholders and provides medical claims handling and claims management as needed to care for injured workers. The company is rated A+ Superior by industry-rating organization, AM Best & Company.

 

Company URL:      https://www.peiwc.com

 

The company is an equal opportunity employer.

The Underwriting Operations Supervisor is responsible for supervising the operations of the Underwriting Department and leading a dynamic team of support personnel. The Underwriting Operations Supervisor ensures seamless execution of underwriting support functions and exceptional customer service delivery. This role is pivotal in driving operational efficiency, fostering a collaborative team culture, and aligning departmental performance with strategic business goals. With direct oversight of support personnel, the Supervisor champions continuous improvement, innovation, and service excellence across all touchpoints.

 

Key functions include but are not limited to:

• Supervise, coach, and mentor support staff.
• Identify training needs and facilitate skill development to enhance team performance.
• Foster a high-performing, inclusive, and engaged team culture through regular check-ins, feedback, and recognition.
• Oversee daily workflows to ensure timely processing of new business, renewals, endorsements, and inquiries.
• Monitor and manage service level agreements (SLAs), ensuring responsiveness and accuracy across all channels.
• Oversee daily workflows to ensure timely processing of new business, renewals, endorsements, and inquiries.
• Assist in planning and organizing resources for handling peak volume periods.
• Implement and track key performance indicators (KPIs) tied to business objectives.
• Share insights and trends to inform strategic decisions and support continuous improvement.
• Support special projects and assignments as directed by management.

• Bachelor’s degree from an accredited college or university preferred
• 3+ years P&C insurance operations experience, preference towards WC Carrier experience
• Excellent communication and analytical skills
• Strong organization, time management, and multi-tasking skills
• Must be proficient with MS Office products, especially Excel
• Ability to work independently and in a collaborative team environment
• Working knowledge of NCCI and CA WCIRB basic manual rules, premium rating and standard forms preferred
• Underwriting, leadership and management/supervision experience preferred

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:
• Base Salary Range: $65,000 – $149,000
• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role