Company URL: https://www.berkleytechnologyservices.com/

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.  

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.  

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.  

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.  

The Systems Administrator will play a key role in delivering outstanding customer experiences with collaborative applications.  You will manage multiple core applications and system interfaces for the WR Berkley company and subsidiaries that transact business in the property & casualty insurance industry.  Role requires an energetic self-starter with a customer service focus and a sincere interest in applying technology to deliver customer competitive advantage solutions with collaborative tools centered on MS Office 365 applications.  Additional responsibilities include the administration and delivery of solutions within the Collaboration environment such as but not limited to Proofpoint, Exchange, Sharepoint/Teams and Retarus faxing.

• Provide outstanding customer focused support for collaborative applications
• Assist in the installation, administration and maintenance of Microsoft 365 applications such as messaging, faxing, archiving, mobility and database systems
• Outlook client support, configuration and Add-In management
• Intune MDM mobile client device support for Apple and Android devices
• Provide administration support for all messaging related projects such implementing new system or process
• Ability to communicate and work within a team structure to ensure a consistent customer experience
• Maintain, troubleshoot and resolve system and user issues
• Active Directory knowledge to resolve application related issues
• Create or update documentation for customer support or administration of processes and procedures
• Provide second and third level support for all Collaboration Systems
• One week in 10 in an On-Call rotation of 24 x 7 availability
• 50% Hands-on Technical, 50% Administrative and Support responsibilities
• Less than 5% travel required
• Ability to prioritize work load, work effectively on several projects/concurrent tasks
• On-Call Rotation (PIC) is required

• Strong customer service skills with a focus on delivering value added collaborative services
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills, both technical and user focused
• Experience with Windows operating systems
• Experience with mobile device support (iOS or Android)
• Ability and willingness to learn quickly, accept challenges/changes, communicate with customers and work independently with minimal direction
• Must be detail oriented and self-managing
• Experience in incident management and Service Management tool like Service-Now
• Patch and configuration management of Collaborative platforms
• PowerShell scripting, preferred
• Must be able to determine how environment changes impact customers and other systems
• Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered.

Behavioral Core Competencies

• Critical Thinking
• Technically Astute
• Self-Starter
• Coachable
• Active Learning
• Quick Decision Making
• Time Management

This company is an equal opportunity employer