With a focus on technology and strategic operations, Berkley Alternative Markets Tech is a group of technologists and insurance specialists with a passion for making insurance better. We work with a team of industry experts from six different Berkley insurance brands who focus on delivering value to the workers compensation market. As we grow our team, we are looking for inquisitive, entrepreneurial minded people who are excited to reimagine the insurance industry.

 

Insurance is too complex. Help us make it better.

The Business Operations & Optimization Manager oversees core business processes, ensures systems function as designed to support compliance reporting, and identifies opportunities to optimize system capabilities. This role drives operational efficiency and supports organizational change initiatives.

 

The position collaborates with Alternative Markets operating units, including managers and directors, to align and support shared service operations across functions focused on workers’ compensation. Responsibilities include optimizing efficiencies, coordinating regulatory reporting, and executing organizational strategies that leverage common applications and shared workflows.

• Oversee day-to-day business operations and ensure alignment with organizational goals.  
• Manage shared team strategy to enhance knowledge and skill development.
• Monitor and validate system performance to ensure accurate compliance reporting.  
• Collaborate with cross-functional teams to identify process inefficiencies and implement improvements.  
• Develop and maintain operational policies and procedures to enhance workflow.  
• Partner with IT and business units to optimize system functionality and reporting capabilities.  
• Track and report on operational KPIs; recommend corrective actions where needed.  
• Support change management initiatives to improve operational effectiveness.  
• Ensure adherence to regulatory and internal compliance standards. 
• Ensure consistent communication with team members, vendor partners, and impacted business areas.
• Professional development of employees, oversight of direct reports, underwriting and claims operations, regulatory initiatives, and team performance.
• Establish team performance goals and objectives in alignment with business plans and strategies.
• Conduct regular performance coaching and feedback discussions with staff to drive and manage team and individual performance.
• Assess talent, identify training and development needs, and collaborate with HR partners, senior leadership and employees to create and implement individual development plans to close skill gaps.
• Partner with HR and senior leadership on our talent management strategies to increase employee engagement, job satisfaction, and create a psychologically safe work environment.
• Administer all company personnel policies and address and resolve personnel matters with the support of senior leadership and HR.

• 5+ years of experience in business operations or process management. 
• Strong analytical and problem-solving skills.
• Familiarity with compliance reporting requirements and enterprise systems. 
• Excellent communication and stakeholder management skills. 
• Ability to lead projects and drive organizational change

Education 

• Bachelor’s degree in Business Administration, Operations Management, or related field. 

https://berkleyalternativemarkets.tech/

The Company is an equal employment opportunity employer.

We do not accept any unsolicited resumes from external recruiting firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.
Base salary & Benefits include Health, dental, vision, life, disability, wellness, paid time off, 401(k) and profit-sharing plans.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.