Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.

 

This role will be based in our Wilmington, DE office.  We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

 

The company is an equal opportunity employer.

As a Billing Representative, you will primarily be responsible for providing support for accounts receivable performance while providing exemplary customer service to internal/external customers on billing related matters.

 

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities 
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

• Serve as first point of contact and resolution, via phone and email, for customer billing questions
• Day to day processing of billing reports and financial handling, including but not limited to applying lockbox payments, manual payment application and scanning, generating refunds, reviewing and applying suspended cash, transferring funds, and investigating failed payment transactions, etc.
• Foundational support of billing needs and inquiries from internal business partners
• Collaborate with service and finance teams to recommend updates and process optimizations to increase quality and efficiency of billing function
• Special projects as needed

• Bachelor's Degree or equivalent work experience
• 1-3+ years of billing and financial transaction processing experience required
• Insurance industry experience preferred
• Proficiency in Excel
• Ability to work independently and collaborate where needed
• Strong analytical and decision-making skills with a high attention to detail
• Exceptional verbal and written communication skills, your communication style is flexible to the situation, you communicate clearly, concisely, and with a purpose
• Calm under pressure; you have excellent organizational skills, integrity, and great follow-through on tasks; you work collaboratively with colleagues at all levels of the organization
• Natural curiosity; you love learning how things work and you are always looking for innovative improvements
• Ability to troubleshoot complex problems and utilize available resources and tools

We do not accept any unsolicited resumes from external recruiting firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role