Berkley North Pacific is rooted in the Pacific Northwest offering personalized commercial insurance solutions through collaborative efforts for ultimate customer experience. We do this by empowering our people and being 100% customer obsessed. Additionally, we offer the reassurance to our customers that their insurance investment is sound, as we are backed by the resources of a Fortune 500 company, W. R. Berkley Corporation.

 

At BNP we believe in our core values of Integrity, Ownership, Collaboration, and Innovation.  We recognize our employees for their outstanding performance in establishing a workplace where employees can thrive, enjoy their work, and help our company grow. 

 

This role will be based in our Meridian, ID office or remotely within one of our footprint states (ID, OR, MT, UT, WA).  We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.  

 

The Company is an equal employment opportunity employer.    #LI-AV1 #LI-REMOTE

As a Senior Claims Representative, you'll investigate moderate to complex commercial property claims in a prompt, equitable manner by analyzing coverage, liability and damages; evaluate reserves; and negotiate settlement or conclusion of the claim.  You'll handle complex coverage, liability and damage issues.  And we'll trust you to proactively manage litigated claims while collaborating with defense counsel.  

 

What you can expect:

• Culture of innovation, teamwork, supportive colleagues, and leaders willing to invest in talent
• Internal mobility opportunities 
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you for:

 

Communication

• Clearly documents claim data in internal systems to ensure accurate reporting and seamless information sharing. 
• Engages in professional correspondence and phone communication with claimants, legal counsel, and third parties to gather information and negotiate settlements.
• Participates in legal proceedings such as depositions, mediations, and settlement conferences, effectively representing the company’s position.

Customer Focus & Team Work

• Collaborates with internal claims staff and external partners (e.g., subrogation, arbitration, salvage teams) to ensure comprehensive claim resolution.
• Coordinates with independent adjusters and expert consultants to support timely and accurate investigations.
• Maintains a customer-centric approach by promptly investigating losses and working toward fair and equitable settlements.

Flexibility

• Adapts investigative methods based on the nature of the claim, utilizing phone, written, or on-site approaches as needed.
• Adjusts litigation strategies in response to evolving case dynamics, including settlement opportunities and defense direction.
• Navigates complex regulatory requirements, including Medicare lien analysis and negotiation, with agility.

Delivering Results

• Investigates claims efficiently and thoroughly to determine liability and coverage, ensuring timely resolution.
• Manages litigation proactively by setting clear plans, budgets, and defense strategies to drive favorable outcomes.
• Attends legal proceedings when necessary to support case resolution and protect company interests.

Technical & Job Excellence

• Analyzes policies, contracts, and claim forms with precision to determine appropriate coverage.
• Establishes and updates accurate claim reserves throughout the claim lifecycle.
• Reviews and selects qualified liability and medical experts to support litigation and pre-suit evaluations.

Accountability

• Ensures compliance with internal procedures and legal standards by accurately entering and maintaining claim data.
• Authorizes litigation expenses and settlement payments within established guidelines.
• Takes ownership of claim outcomes by managing all aspects from investigation through resolution, including litigation oversight and lien negotiations.
  
  

What you need to have:

• 5+ years related Property claims experience 
• Ability to accurately utilize multiple platforms and systems. 
• Perform multiple duties in a fast-paced environment
• Prioritize and organize assigned tasks.
• Effective verbal and written communication skills.
• Obtain and retain required state adjuster licenses.
• Proficiency with Microsoft Office suite
• Ability to travel occasionally, as required for proper claim resolution. 

What makes you stand out:

• Bachelor’s Degree from a 4-year college or university
• Advanced insurance education desired, e.g., AIC, CPCU, SCLA
• Communicate with an elevated level of professionalism with internal and external customers

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role