We’re a member company of W. R. Berkley Corporation, an A. M. Best A+ rated Fortune 500 holding company. Berkley is comprised of individual operating units that serve a defined insurance market segment. Berkley Risk is focused on providing self-insured entities program administration services and insurance operations which can include taking or sharing risk using Berkley paper. This capability allows us to customize both an insurance company option and a purely administrative option for our customers.

 

Responsible for setting up new policies following contractual rules and regulations, issuing new and renewal policies, issuing policy endorsements, responding to all agent/customer requests, offering renewals to current policy holders, analyzing and processing incoming correspondence and processing audits. Responsible for prompt and accurate customer service.

 

Customer Service

• Comply with contractual rules
• Answer all types of customer telephone calls
• Analyze correspondence to determine action needed
• Prepare correspondence and do follow up if necessary

Policy Issuance

• Review all new business policies to determine the agency assigned
• Set up new agencies in the computer
• Assign new business
• Set up new policies in the computer
• Offer renewal to existing policy holders
• Review all new business policies to determine the agency assigned

Policy Maintenance

• Issue endorsements based on correspondence, customer/agent requests, audit of prior year
• Process cancellations/reinstatements
• Update files for agent changes

Policy Audit

• Determine audit type (voluntary reporting or physical)

 

 

Accountable For

• Accuracy and integrity of data in the computer, on the policy, renewal offer, cancellation, endorsement and all other documents distributed outside or inside the organization
• Meeting policy issuance standards for new and renewal policies
• Meeting timeliness standards based on individual contract agreements and departmental standards
• Meeting team timeliness and quality standards

May perform other functions as assigned

• Knowledge of workers compensation insurance policies desired
• Good organizational and communication skills
• Must be detail-oriented
• Working knowledge of client/server-based policy processing software in a Windows environment helpful
• Good typing skills

Education

• High school diploma or GED and two years office experience or post-high school education

The Company is an equal employment opportunity employer.

We do not accept unsolicited resumes from third party recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees including:
• Base Salary Range: $40k - $50k
• Benefits include Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role