Preferred Employers Insurance, A Berkley Company specializes in providing workers’ compensation insurance to California business owners. The company serves three major client segments: Small Business Owners, Mid-Larger Businesses and Group Association Members (Programs). The company’s distribution partners (agents & brokers) number 400+ locations throughout the state. Preferred serves 10,000 policyholders and provides medical claims handling and claims management for policyholders as needed to care for injured workers. The company is rated A+ Superior by industry-rating organization, AM Best & Company.

 

The company is an equal opportunity employer.

The Customer Service Representative is responsible for learning company policy and procedure in relation to policy administration. This representative provides a high level of customer service and also provides general administrative support to other departments such as premium audit, premium accounting, and underwriting. The Customer Service Representative must exhibit a degree of competency, productivity, timeliness and accuracy, while exercising appropriate judgment and must also be a team player.

 

Key functions include but are not limited to:

• Handle phone, email and live chat requests in a professional and courteous manner
• Resolve insured, broker and claimant inquiries with exceptional customer service
• Process premium audits & payments
• Create payment histories
• Assist callers with Company website and banking site login
• Collaborate with other team members when assistance is needed
• Complete various related tasks and projects as assigned

• Bachelor’s degree preferred
• Administrative office work experience in the Workers Compensation Insurance Company preferred
• Previous customer service experience
• 2+ years office environment work experience
• Strong written and verbal communication skills – Spanish speaker a plus
• Proficient with MS Office software and PC applications and systems
• Friendly and enthusiastic

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:
• Base Salary Range: $17.30-$28.84/hourly
• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role