Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States. Along the way, we have been listed on the New York Stock Exchange, seen our revenue soar well past $7 billion, and become a well-respected Fortune 500 Company.

 

Berkley Premium Audit Services (BPAS) is an innovative provider of premium audit operations to 21 Berkley companies. If you are looking to join a fast-paced, energetic and passionate team with room for professional growth and development – Berkley may be a great fit for you.

 

This role will be based in our Urbandale, IA or Westbrook, ME office.  We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so. 

 

The company is an equal opportunity employer.  #LI-AV1 #LI-HYBRID

As an Administrative Technician, you will play a crucial role in supporting our Premium Audit team. Your responsibilities will include monitoring the system to ensure proper letters are mailed, reviewing incoming information from insureds and agents, and attaching documents to corresponding audits. You will also assign audits to the appropriate auditor and provide excellent customer service.  This role is ideal for a person who wants to build a career in the insurance industry.  

 

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities 
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education 

We'll count on you for:

• Mail Audit Management: Oversee the mail audit process in our premium audit platform, ensuring requested data is received and audits are assigned to the appropriate auditor.
• System Updates: Maintain and update the premium audit platform with current audit contact information.
• Communication: Collaborate with other departments, insureds, and agents to resolve audit-related issues.
• Production Goals: Meet established production goals while maintaining high levels of quality.
• Stakeholder Relations: Foster good working relationships with a variety of stakeholders (internal and external) and contribute to a cooperative work environment.
• Additional Duties: Perform other duties as assigned.

What you need to have:

• High school diploma or general education degree (GED)
• Excellent customer service skills 
• Sound judgment, decisiveness and exercise common sense to carry out written or oral instructions
• Proficient in Microsoft Office Products (Outlook, Word and Excel)
• Must manage multiple tasks and meet deadlines

What makes you stand out:

• 1+ years of multi-line, multi-state, commercial insurance experience; or equivalent combination of education and experience
• Excellent communication skills to interface with internal and external stakeholders
• Affinity for navigating multiple digital platforms and tools to access or input key details
• Strong presentation skills in a one-on-one and small group situations to customers, agents, and other employees of the organization
• Ability to keyboard by touch at 50 wpm or better
• Experience with Adobe or Kofax pdf Editor 

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role