Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.

 

Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

 

The company is an equal opportunity employer.

 

We have an opportunity for an Application Support Analyst to join our Berkley One team!  Reporting to the Director of Quality Assurance & Production Support, you will be responsible for ensuring the continued smooth operation of Berkley One. This role combines Systems & Data Analysis, System Administration, and Customer Support enabling you to address a multitude of keep-the-lights-on (KTLO) and production support requests.  

 

We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!   

 

Key functions include but are not limited to:

• Serve as second-level support for issues regarding Berkley One’s internal and external-facing applications including customer portals and policy & claim administration systems as well as all integrations for those applications
• Perform analysis on reported issues, resolve where possible and escalate when necessary
• Determine appropriate tactical solutions that meet compliance and customer-service guidelines while strategic solutions are being developed
• Manage daily KTLO activities such as executing and monitoring data migration and financial reporting batch jobs; identify and resolve any issues should they occur
• Administer new partners and W.R. Berkley teammates in the Berkley One application environment, managing permissions and resolving access issues
• Perform business analysis and document requirements for system enhancements that reduce production support, increase efficiency or eliminate expense
• Proactively identify and communicate system or sub-system outages to the appropriate audience;  coordinate recovery activities and provide continuous updates until resolved

• Bachelor's Degree in Information Technology/Computer Systems Engineering or 2+ years of applicable IT front-end application support or business analysis experience
• Demonstrated analysis and problem-solving ability
• SQL and data analysis skills
• Experience with work management/ticketing solutions (ex. Jira)
• Knowledge of the Insurance industry (Personal Lines preferred)
• Experience with policy/claim administration systems (ex. Guidewire’s InsuranceNow)
• Comfortable with rapidly changing priorities, business needs and conditions
• Exceptional oral and written communication skills, a communication style flexible to the situation and able to communicate clearly and with a purpose
• Calm under pressure, possessing excellent organizational skills, integrity and follow-through on tasks; able to challenge the norms while working collaboratively with colleagues at all levels of the organization
• A strong sense of accountability and ownership
• Compliance-mindset
• Natural curiosity, a love of learning how things work and always on the lookout for innovative improvements

 

We do not accept any unsolicited resumes from external recruiting firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role