Company URL: https://www.berkleytechnologyservices.com/   

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.   

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.   

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.   

Berkley Technology Services: Right Team, Right Technology, Simple and Secure

An Associate Product Management Analyst Co-op combines strategic thinking, technical expertise, and analytical skills to ensure CCM software products meet customer demands and drive business success. This role is ideal for someone passionate about product development and eager to learn the intricacies of product management. You will work closely with organizational unit (OU) partners, the CCM development team, and other cross-functional teams across the organization to deliver innovative products and create value. 

The ideal candidate will have experience in the Insurance industry and can work basic support tickets, create user stories with detailed requirements, manage CCM team objectives and ensure quality assurance. Additionally, you will prioritize features and functionalities for each release and oversee the day-to-day operation of CCM and support. The role requires an understanding the Agile process. 

• Collaborate with Operating Units (OUs) to gather and create detailed product requirements. 

• Prioritize features and functionalities for each release, considering customer needs and current strategy. 

• Oversee the day-to-day operation of the product. 

• Analyze data to inform product decisions. 

• Design and analyze A/B tests to optimize product features. 

• Quality Assurance tests prior to production deployments. 
• Create product user stories. 
• Manage project and objectives that involves the internal team, OU contacts and external vendors 
• Designing and Driving requirements for modernization efforts within the CCM platform. 

• Experience in the Insurance industry  

• Basic understanding of system integrations and troubleshooting. 

• Experience with quality assurance. 

• Experience with building requirements and user stories. 

• Familiarity with the Agile process. 

• Strong communication and problem-solving skills. 

• Ability to work collaboratively in a team environment. 

• Ability to analyze data to inform product decisions. 

• Experience in managing timelines, resources, and deliverables effectively. 

• Proficiency in designing and analyzing A/B tests. 
• Bachelor’s Degree (open to all degrees and majors) or equivalent experience 
• At least 2 years of job experience in a similar role preferred  

Behavioral Competencies 

• Action Oriented 
• Active Learning 
• Coachable 
• Critical Thinking 
• Perseverance 
• Self-Starter 

The Company is an equal employment opportunity employer.