Company URL: https://berkleytechnologyservices.com/

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.  

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond. 

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.  

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.

The Senior Manager, QA Engineer is responsible for broadly establishing QA capability, including supporting the design and implementation of Guidewire InsuranceSuite, with experience in PolicyCenter, Claims Center and Billing Center, for our commercial insurance business. This role requires establishing and growing leading fit-for-purpose QA practices, designing, and implementing testing strategies, and ensuring the highest quality standards are met for all IT systems, applications, and software releases.

• Lead and mentor those contributing to our QA efforts, providing guidance, training, and support to enhance their skills and ensure a high level of performance.
• Develop and implement test strategies and test plans based on project requirements, business needs, and system specifications.
• Oversee and execute various types of testing (functional, regression, integration, performance, etc.) to ensure system stability and reliability.
• Lead and execute initiatives for automation testing by identifying suitable tools and scripting automated tests to reduce manual effort and improve efficiency.
• Identify, track, and report defects, ensuring they are resolved in a timely manner. Provide clear, concise defect reports and recommendations.
• Work closely with business owners, developers, business analysts, and project managers to define testing requirements and scope, ensuring alignment with business objectives and expectations.
• Maintain thorough documentation for all test cases, test results, and issues.
• Evaluate potential risks in the testing process and work proactively to mitigate them, ensuring smooth project delivery.
• With a Quality Engineering focus, follow and identify new age automation techniques to design and update existing test automation frameworks, as well as design and help build new test automation capabilities
• Prepare and present regular status reports to management, outlining the quality metrics, test progress, and any potential risks or issues.

• 7+ years of QA experience to P&C Insurance clients focused on operating model transformation, business process improvement, business capability uplift, etc. with knowledge of insurance products, services, channels, functions, and processes
• 3+ years of demonstrated ability to identify, shape and lead transformational initiatives in the Insurance industry, working collaboratively with client senior leaders and teams
• Previous application experience in any Commercial products, with a strong preference for Guidewire.
• Tracking and reporting SLAs and KPIs in a managed service testing engagement
• P&C Insurance applications specific to distribution, sales, service, product management, claims, customer experience & analytics
• Defining the test strategy, planning, implementing and quality assurance for large complex projects

Technical Skills:

• Strong understanding of software development lifecycle (SDLC) and various project management methodologies (Agile, Waterfall, etc.).
• Familiarity with database testing (SQL) and web services testing (API testing).
• Experience with continuous integration/continuous delivery (CI/CD) processes and tools.
• Proficiency in programming/scripting languages for automation (Java, Python, C# etc.) is preferred.
• Proficiency in Guidewire xCenters, with exposure to configuration, scripting (Gosu), and integration mechanisms including GW Cloud Integration/API Gateway.
• Familiarity with Guidewire Testing Framework
• Relevant certifications in the QA profession or other specialized IT certifications.
• Experience with cloud-based environments (AWS, Azure) and cloud-native architecture principles.
• Working knowledge of web services (SOAP and REST), data transformation, and ETL processes.
• Familiarity with integration middleware and tools and platforms.
• Demonstrated leadership and experience in delivering within one or several of the following industry functions: P&C Underwriting, Claims (Personal or Commercial)
• Knowledge of insurance business processes, including understanding of visualization, orchestration and integrations tenets within underwriting, policy administration, claims, and billing.
• Effective verbal and written communication skills, with the ability to convey complex regulatory information to both technical and non-technical stakeholders, including executive presence.
• Proficient with Microsoft Office Suite, Visio, Teams, Jira/Confluence and SharePoint.

• Bachelor's degree in Computer Science, Software Engineering, Accounting, Finance or a related field.

BTS Leadership Values:

• Agile
• Customer Centric
• Ownership Mindset
• Sense of Urgency
• Servant Leadership
• 1BTS

Leadership Behavioral Attributes:

• Flexibility
• Customer Service Oriented
• Operational Effectiveness
• Personal Ownership
• Quick Decision Making
• Team Builder
• Transformational Leadership

The Company is an equal employment opportunity employer.