Berkley Regional Shared Services (BRSS) is the service provider for the Regional Segment of W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations across the United States, BRSS provides insurance service support to our six Regional Segment companies, allowing them to focus on their unique competitive advantages and differentiators within their local marketplaces. BRSS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.    

 

Driven by a commitment to collaboration, BRSS partners with our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.  Our mission is to drive transformation and provide exceptional capabilities and service to the operating units. BRSS generates meaningful and measurable value by delivering insights for our customers, partners, and shareholders using data and analytics.    

 

Our vision is to enable operating unit profit and growth objectives by designing and delivering scalable solutions.  With a culture centered on innovation and service stewardship, BRSS stands as a community of leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine.  BRSS offers endless ways to get involved and have the chance to grow your career into a wide range of roles. Come join us as we push forward into the future of industry leading technology and service solutions. 

We have an opportunity for a Regional Rating Operations Director to join our Berkley Regional Shared Services team! You will manage the overall administrative and rating operational aspects of the underwriting and policy administration functions across all states. You will participate in long-term and strategic planning for the department, as well as providing hands-on management of the Rating area with clear and direct accountability for business results.  

 

We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!   

 

Key functions include but are not limited to:

• Oversee the leaders who manage the daily activities of the Rating Operations team, and oversee all performance, coaching and staff development needs
• Responsible for staff selection, retention, development, coaching, training, and diversity results
• Model behavior that encourages collaboration, teamwork, and open communication
• Conduct regular one on one reviews with direct reports and deliver annual performance reviews providing constructive feedback to ensure that performance is aligned with company values
• Partner with senior leadership across enterprise to identify and prioritize initiatives for the department’s strategic plans
• Support maintenance and improvements for business units in resource forecasting, management reporting, functional processes and organizational planning
• Establish processes that meet the business needs for new business quoting and issuance, renewal quoting and issuance and endorsement processing  
• Collaborate with the BPO Liaison to streamline processes and procedures across the internal team
• Monitor results including measures involving production, quality, service, escalation, and resolution
• Resolve complex, escalated issues regarding account handling and client interactions
• Report operational results to senior leaders, offer insights to results, and provide recommendations to drive process improvement as necessary
• Build strong relationships and communicate regularly with Underwriting teams
• Understand and employ cutting edge technology and competitive intelligence
• Participate with IT partners to develop and deploy 3rd party and vendor tools
• Lead the change management planning, deployment, and communications with the rating team

 

• College Degree and/or 5+ years of related experience and/or training or equivalent combination of education and experience preferred
• Significant commercial coverage knowledge, both small commercial and middle market, and understanding of a commercial policy end to end workflow journey within the organization
• Previous experience managing employees servicing commercial accounts
• Ability to empathize and communicate expectations and provide strategy to help employees meet expected results
• Expertise in building team relationships and inspiring collaboration 
• Proficient in proactively problem solving and adept at conflict resolution
• Capable of working in a fast-paced environment with the autonomy to make decisions to manage work flow efficiently
• Ability to manage many competing responsibilities while at the same time seeing the impact of decisions on multiple employees with differing perspectives
• Ability to understand and share bigger picture of business strategies
• Demonstrated critical thinking, problem analysis, and problem resolution skills at both a strategic and functional level
• Excellent communication skills, both written and oral
• Proficient with Microsoft Word, Excel and Outlook
• Ability to work outside normal work schedule to fulfill responsibilities
• Ability to travel on an occasional basis

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role