Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible. 

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

Berkley Technology Services: Right Team, Right Technology, Simple and Secure.

The Company is an equal employment opportunity employer.

#LI-Hybrid

The Manager, Collaboration Systems is responsible for providing leadership and direction for the collection of applications and systems associated with the delivery of messaging, mobility, faxing and E-discovery services.  Key functions include but are not limited to:

• Provide a reliable, secure, and highly available messaging environment while delivering integrated solutions that align with developed strategy roadmaps.
• Provide confidential information to both Corporate Human Resources and Corporate Legal resources related to E-discovery corporate requests
• Configure messaging environment to align with compliance requirements associated with data classification, retention policies and international and domestic PI requirements.
• Primary interactions with Information Security, Legal, Human Resources, Compliance along with executives and peer global IT resources.
• Provide stewardship over reducing technical debt
• Majority of time is spent developing, reviewing and implementing multi-year strategies for individual teams, systems, or projects with a focus on continuous improvement and maximized up time for solutions.
• 50% or less time is focused within directly managed teams
• Directs work at an objective / goal level across the team through formal authority.
  
  

• Bachelor’s degree with emphasis in related field or combination of education and experience
• 5 – 10+ years of technical leadership in the Microsoft Ecosystem, specifically M365.
• Must have demonstrated the capability of meeting the key accountabilities or can learn/perform them. Advanced knowledge of the M365 environment and administrative capabilities. Robust understanding of both on-premises and cloud exchange ecosystems.
• Strong understanding of video collaboration tools like Microsoft Teams and Webex.
  Background with managing agile teams, specifically scrum methodologies.
• Strong automation background. Ability to direct teams away from manual tasks toward automation.
• Background with eDiscovery and understanding of data retention tools.
• Software Development Life Cycle experience.
• Ability to lead personnel, technical, stakeholder, and project initiatives for an application development team.
• Strong customer service focus that serves as the basis for making decisions.
• Ability to thrive and produce rapid team results with minimal supervision in a fast-paced, technically challenging environment.
• Superior problem-solving and analytical skills.
• Excellent oral and written communication skills with ability to interact seamlessly with both technical and business stakeholders at all levels of the corporation.
• Demonstrated ability to develop and manage personnel, project, or architectural leaders within their teams.
• Demonstrated ability to impact and influence senior leaders to ensure a secure, compliant and technically robust environment.
• Ability to travel 10-30% of the time.