Carolina Casualty is a member company of W. R. Berkley Corporation, a Fortune 500 company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation, business auto and others.

Our claims professionals are part of a culture that emphasizes inclusion, collaboration, innovation, and team, and one where your work is recognized and appreciated. If you want to contribute to an organization where you matter and where you can make a difference, then search no further.

The company is an equal employment opportunity employer. e

We are looking for a highly technical, strategic casualty claims manager to lead a team of claim adjusters handling moderate to high exposure personal injury claims.

 

The Claims Manager will be responsible for managing and leading a group of Claims Adjusters handling property/casualty claims, primarily moderate to high exposure personal injury claims.

Key Functions will include but not be limited to:

 

• Provide technical claims oversight and direction to adjusters on moderate to complex claim matters
• Ensure that adjusters are proactively and quickly driving claims resolutions that represent outstanding results for our insureds and our company
• Participate in the development of the strategic plan for the personal injury claims team
• Contribute to the design and execution of personal injury Claims Best Practices
• Ensure all case reserves are timely and adequate
• Develop metrics to measure unit and individual adjuster performance
• Deliver an outstanding customer experience, ensure proactive communication with clients regarding claim status, settlement strategies, and potential outcomes
• Ensure all claims are compliant with company reporting requirements and regulatory mandates, identify and mitigate potential risks and issues of non-compliance
• Drive automation of key processes to realize cost, time, accuracy, quality improvement, and performance optimization
• Ensure all adjusters properly assess and respond to demands within policy limits  
• Review and respond to reserve and settlement authority requests
• Partner with claim leaders to develop, improve, and drive claim resolution strategies
• Provide subject matter expertise on technical claim technical and litigation issues
• Act as key decision maker in determining the value of claims, development of resolution strategies and identifying what resources are needed to execute that strategy and ultimate the manner of disposition
• Identify opportunities and risks associated with changes in the external environment, looking forward 2–5 years
• Assess policy forms, products/services and make recommendations re same to leadership team
• Take action to mitigate bad faith, extracontractual, social inflation, and nuclear verdict exposure
• Ensure that appropriate documentation, implementation and communication of established policy, procedures and operating standards is completed for area of responsibility; regularly monitors and evaluates activities to identify potential risks and issues of non-compliance.
• Oversee use of performance management process in area of responsibility and complete performance management cycle for direct reports
• Optimize staff development and retention
• Conduct quarterly and monthly meetings with clients to discuss status on open claims and overall claims experience

• BA Degree 
• 5+ years technical claims management experience, preferably in the personal injury space
• Commercial auto experience a plus
• Self-motivated and results oriented
• Honest, Reflective, Courageous, Collaborative, Impactful, Positive, Self Aware

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role