We have an opportunity for an Auto Claims Adjuster to join our Berkley One team! You will be responsible for quality/timely handling and resolution of moderately complex claims in a professional manner.  

 

We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!   

 

This position will be based in our Wilmington, DE office  

 

Key functions include but are not limited to:

• Handle first and third-party personal lines auto physical damage claims of moderate complexity as assigned
• Manage claims through coverage analysis, investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
• Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro-actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
• Perform administrative functions such as expense accounts and time off reporting as required

• Bachelor's Degree or equivalent experience
• 2+ years Auto Physical Damage claims experience
• Must have technical, organizational and time management skills, along with self-direction and exceptional customer service
• You are an excellent collaborator, calm under pressure, possess excellent organizational skills, integrity, and great follow-through on tasks
• You are comfortable working collaboratively with colleagues at all levels of the organization
• You have a strong sense of accountability, fun and adventure, along with a natural curiosity to learn how things work
• Computer literate

We do not accept any unsolicited resumes from external recruiting firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role