Midwest Employers Casualty (MEC) is a member of the W. R. Berkley Corporation, a fortune 500 company, rated A+ (Superior) by A.M. Best Company, based in Chesterfield, MO. We improve the quality of life for employees severely injured on the job and help companies understand and mitigate their risk for workers’ compensation injuries. MEC has a friendly, results-focused work environment. We seek employees who take initiative, are quick to adapt, are dependable, and like working as part of a team.

 

Company URL: https://www.mecasualty.com/                 

 

The company is an equal opportunity employer.

The ISI Account Executive is responsible for the coordination and strategic execution of the MEC Claims Advantage with designated customers.  This will be accomplished through the development of customer relationships, communicating the MEC Value Proposition, and coordinating / executing claims services as identified by the Claims Consult Unit, analytical tools, the underwriting team, or other sources.

 

Key functions include but not be limited to:

 

Customer, Broker, and Team Relationships

• Develop customer relationships through a coordinated account management and claims consultative process to ensure delivery of identified services.
• Create awareness via a quarterly campaign that will keep MEC services / value in front of insureds and provide an avenue for client engagement when requested.
• Develop strong internal team relationships with Business Development, Underwriting, Claims and others to develop the best strategy and execution of the MEC difference at the account level.
• Actively participate in departmental and cross discipline team meetings.
• Maintain regular communications and collaboration with Claims and Underwriting team members.
• Provide the team with overall account summaries and pre-renewal service summaries on designated accounts.
• Provide informational updates internally and externally pertaining to; success stories, MEC initiatives, roundtable discussions, and webinars

Value Proposition

• Manage account servicing via the account management process.
• Ensure the implementation of claims services for designated accounts.
• Influence all clients regarding MEC’s Value Proposition. This is to include:
  • Promote awareness of the MEC Claims Advantage through post bind communications and other interactions throughout the year.
  • Partner with Marketing and the Claims Consult Unit to implement customized quarterly email campaigns around success stories and specific claims topics.
  • Develop new methods and ideas for influencing all clients with the MEC Value Proposition.

Service Documentation and Evaluation

• Update SalesForce in a timely and accurate manner.
• Maintain an ongoing evaluation of the MEC Claims Advantage service effectiveness, including:
  • Collecting and evaluating client feedback.
  • Analyzing the overall claims consult process and provide suggestions for further enhancements.

Financial

• Maintain awareness of MEC’s financial forecast plan and working closely with team members to be part of achieving the plan.

Education Requirements

• Bachelor Degree or equivalent.
• 10 years workers’ compensation insurance experience.

Knowledge and Experience

• Maintain advanced knowledge of the overall MEC Claim Services platform.
• Maintain advanced knowledge of MEC’s analytics capabilities and reports.
• Maintain advanced knowledge of MEC’s on-line resources and external resources.
• Advanced ability to use a consultative approach to persuading brokers and clients on the value of MEC services.
• Ability to work in a team-oriented, collaborative environment.
• Technically competent with SalesForce, PowerComp, Content Navigator, MEC Website / Portal, Excel, Word and PowerPoint.

 

Personal Attributes

• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Advanced time management follow through skills
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Ability to travel up to 10% of the time.

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role