Customer Service/Claims Concierge

Location Name DE, Wilmington
Date Posted
4 weeks ago(5/23/2024 4:18 PM)
Berkley One
Primary Location

Company Details



Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.


Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.


The company is an equal opportunity employer.


We have an opportunity for a Customer Service/Claims Concierge individual to join our Berkley One team! You will be responsible for assisting our claims team in ensuring the delivery of an exemplary claims experience to our customers. No insurance experience required, we will train!


We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!   


This position will be based in our Wilmington, DE office  


Key functions include but are not limited to:

  • Support claimants and our claims colleagues in delivering a seamless insurance claims experience  
  • You will be trained to handle various activities/tasks, including:
    • Respond to claim inquiries such as payment status, claim status, check reissuance
    • Invoice processing
    • Total loss statements and processing
    • Posting recoveries
    • Process property bulk payments
    • Police report ordering
    • Arrange for car rental set ups and extensions
    • Other projects as assigned


  • We are open to entry level or individuals looking to learn about the insurance industry
  • Must have strong customer service skills and open to work in a high growth, fast paced environment
  • Experience working in an office setting performing clerical and data entry tasks
  • You are an excellent collaborator, calm under pressure, possess excellent organizational skills, integrity, and great follow-through on tasks
  • You are comfortable working collaboratively with colleagues at all levels of the organization
  • You have a strong sense of accountability, fun and adventure, along with a natural curiosity to learn how things work
  • Ability to work independently to get the job done
  • Computer literate

Additional Company Details

We do not accept any unsolicited resumes from external recruiting firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role


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