Casualty Claims Adjuster

Location Name IA, Urbandale - 11201 Douglas Avenue
Date Posted
2 weeks ago(6/4/2024 10:18 AM)
Continental Western Group
Primary Location
MN, Luverne
NE, Lincoln

Company Details



Rated Best Places to Work 2020 and 2022 by Business Insurance, Continental Western Group is a regional property casualty insurance company offering commercial products and services through independent agents in the Midwest. CWG provides unique value through the service provided by our experienced group of employees and independent agents. Since 1886 - Strong, Local and Trusted.


As a Berkley company, we enjoy operational flexibility that allows us to deliver quality coverage solutions.  W. R. Berkley Corporation, and all member insurance companies, are rated A+ (Superior) by A.M. Best Company, and carry Standard & Poor’s Financial Rating of A+ (Strong).


This role will be based in one of our three offices:  

  • Urbandale, IA
  • Luverne, MN
  • Lincoln, NE

We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.


The Company is an equal employment opportunity employer. #LI-AV1 #LI-HYBRID 


As a Senior Commercial Casualty Claims Adjuster, you will investigate moderate to highly complex commercial casualty claims in a prompt, equitable manner by analyzing coverage, liability/compensability and damages; evaluating reserves; and negotiating settlement or conclusion of claim.  You'll also have the opportunity to expand your knowledge by managing select litigated claims.  


You'll be an integral member of a small but high-performing team handling claims for a very diverse book of business that empowers you to be strategic when resolving claims and in turn enables you to provide excellent customer service by keeping stakeholders informed and managing their expectations.  We believe in providing our claims professionals the autonomy to direct how the claim unfolds as well as the accessibility to decisive decision-makers so you're able to move quickly when delivering resolution. 


You'll have the benefit of learning from the current incumbent, a long-tenured (25+ years) valuable team member who will be retiring at the end of the year.


What you can expect:

  • Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
  • Internal mobility opportunities 
  • Visibility to senior leaders and partnership with cross functional teams
  • Opportunity to impact change
  • Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

  • Examine and analyze policies, contracts and claim forms to determine coverage
  • Investigate loss in a prompt manner to determine the extent of the Company’s liability
  • Establish accurate claim reserves and re-evaluates exposures and reserves during the life of the claim
  • Ensure accurate claim data and file documentation into claim and related systems for reporting purposes
  • Negotiate settlement or conclusion of claim
  • Work closely with Home Office Claims and Claim Leadership team
  • Performs other related duties as assigned by management


What you need to have:

  • 3+ years related casualty claims experience and/or training; or equivalent combination of education and experience

  • Possess strong customer orientation; problem analysis and problem resolution skills; and interpersonal and communication skills
  • Regularly and consistently demonstrates commitment to company values and guiding principles
  • Proficient with Microsoft Word, Excel, and Outlook
  • Valid driver’s license for travel

What makes you stand out:

  • Bachelor’s Degree 

  • 3+ years commercial casualty claims experience
  • Completion of or working toward AIC, CPCU, SCLA or similar designation

  • Ability to organize, prioritize and manage multiple tasks in a fast-paced environment; and quickly and professionally respond to inquiries from customers

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role


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