Claim Representative

Location Name IA, Urbandale - 11201 Douglas Avenue
Date Posted
1 month ago(5/3/2024 5:51 PM)
Continental Western Group
Primary Location
NE, Lincoln
MN, Luverne

Company Details



Rated Best Places to Work 2020 and 2022 by Business Insurance, Continental Western Group is a regional property casualty insurance company offering commercial products and services through independent agents in the Midwest. CWG provides unique value through the service provided by our experienced group of employees and independent agents. Since 1886 - Strong, Local and Trusted.


As a Berkley company, we enjoy operational flexibility that allows us to deliver quality coverage solutions.  W. R. Berkley Corporation, and all member insurance companies, are rated A+ (Superior) by A.M. Best Company, and carry Standard & Poor’s Financial Rating of A+ (Strong).


The Company is an equal employment opportunity employer.   #LI-Hybrid #LI-AV1


As a Claims Representative, you'll investigate low to medium level commercial casualty claims in a prompt, equitable manner by analyzing coverage, liability and damages; evaluating reserves; and negotiating settlement or conclusion of claim.


This role will be based in one of our three offices: 

  • Urbandale, IA
  • Lincoln, NE
  • Luverne, MN

We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.


We'll count on you to:

  • Examine and analyze policies, contracts and claim forms to determine coverage. 
  • Investigate loss in a prompt manner by telephone or correspondence to determine the extent of the Company’s liability.  Request necessary reports, e.g., police reports, fire reports, medical records, property damage inspections, etc.  Utilize independent adjusting services to assist in the claim investigation as appropriate. 
  • Establish accurate claim reserves and re-evaluate exposures and reserves during the life of the claim. 
  • Correctly enter claim data and file documentation into claim and related systems for reporting purposes. 
  • Negotiate settlement or conclusion of claim. 
  • Participate in educational, coaching and mentoring opportunities to enhance claims adjusting skills and knowledge. 
  • Performs other related duties as assigned by management.


What you need to have:

  • Two years related Casualty claims experience and/or training; or equivalent combination of education and experience 
  • Ability to organize, prioritize and manage multiple tasks in a fast-paced environment
  • Problem analysis and problem resolution skills
  • Excellent interpersonal and communication skills
  • Available for occasional travel 

What makes you stand out:

  • Bachelor’s Degree preferred 
  • Possess strong customer orientation
  • Operate with professionalism and a sense of urgency when responding to customers
  • Commercial Claims experience 

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role


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