Auto Physical Damage Claims Representative

Location Name VA, Glen Allen - 4820 Lake Brook - Suite 300
Date Posted
2 months ago(4/30/2024 1:32 PM)
Berkley Mid-Atlantic Insurance Group
Primary Location
US-VA-Glen Allen

Company Details



We don’t believe your career defines you; but we do believe you have the power to define your career. Discover your passions and pursue your dreams with tailored training, mentorships, and opportunities to grow! At Berkley Mid-Atlantic Group, we do cool stuff. A lotta cool stuff. Our teams work together to develop innovative sales strategies, create disruptive business models, and deliver world class service. To make all of this happen, we have great people with diverse skill sets - including underwriters, sales teams, claims professionals and risk managers - all collaborating and working together with a common goal of improving the experience for every customer in the Berkley Mid-Atlantic enterprise. We set audacious goals, work hard and laugh together. If you’re ready for a challenge and want to work with super people - you know where to find us.



Company URL:


The company is an equal opportunity employer.


  • Investigate, evaluate, reserve, negotiate and resolve auto damage claims in multiple jurisdictions and in accordance with Best Practices. 
  • Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. 
  • Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, and disposition. 
  • Position routinely handles claims involving coverage issues, intellectual property matters.
  • Develop action plans and handle claims from assignment to early conclusion. 
  • Review incoming mail daily, responding as needed to bring the claim to a prompt fair conclusion and seeking supervision as needed. 
  • Prepare loss reports as needed to include updated action plan and recommended reserves. 
  • Maintain a current diary on outstanding claims. 
  • Meet or exceed specific objectives for service, quality, and reserving standards and other measurable performance items. 
  • Perform other duties as assigned by the Auto Claims Director


  • 5 years of experience in a claims handling position is preferred. 
  • Proven ability to identify and address coverage issues, complete investigations to determine exposure, set timely reserves, and develop detailed action plans. 
  • Excellent communication and negotiation skills. 
  • Knowledge of tort and contract law. 
  • Computer proficiency.
  • 4 Year College Degree or equivalent work experience.  

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role


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