Claims Representative II

Location Name TN, Nashville - 25 Century Blvd
Date Posted
4 days ago(6/13/2024 5:07 PM)
Intrepid Direct Insurance
Primary Location
KS, Overland Park

Company Details

intrepid new 2020


Intrepid Direct Insurance (IDI) is a rapidly growing direct to consumer property and casualty insurance company. A member of the W. R. Berkley Corporation, a fortune 500 company, rated A+ (Superior) by A.M. Best, Intrepid Direct’s vision is to make life better for business. The insurance industry has not evolved with innovation like other major industries. We’re here to change that. We are making life better for our customers, shareholders, and our team members by leveraging data and technology as insurance experts for our targeted customers. You will be part of a highly collaborative team of talented and focused professionals. Join a group that enjoys working together, trusts each other, and takes pride in our hard-earned success.


The Company is an equal employment opportunity employer.


The Commercial Claims Representative II's primary job function includes efficiently and effectively handling intermediate complexity level, Commercial Auto, Hired Non-Owned Auto, and/or third-party general liability losses.  This may include bodily injury claims both attorney reparented and non-attorney represented. An ability to communicate both verbally and in written form in a prompt, courteous and professional manner is essential.


Key functions include but are not limited to:


Customer Service

  • Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders. 
  • Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
  • Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority.
  • Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.


  • Analyzes and interprets policy language in conjunction with specific loss facts to reach appropriate coverage decisions.
  • Proactively communicates with internal and external stakeholders, including insured’s, regarding coverage decisions

Data Integrity

  • Maintain discipline in securing and updating key information within the claim handling platform throughout the life of the claim.


  • Establishes and maintains appropriate initial and subsequent loss and expense reserves throughout the life of the claim. 
  • Act with urgency in collaborating with internal stakeholders regrading significant changes within claim reserving.


  • Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
  • Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

Evaluation and Resolution

  • Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.
  • Managing vendors involved with claim files, i.e. Independent Adjusters, Defense Attorneys, and Coverage Counsel

Knowledge Transfer

  • Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
  • Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
  • Assist with coaching, training, and mentoring team members.

Industry Trends

  • Maintains current knowledge of insurance line, court decisions which may impact the claim function, current guidelines in the claim function, and policy changes and modifications.
  • Attend professional and/or continuing educational seminars and classes.

This role can be based in our Overland Park, KS or Nashville, TN offices. It is a full-time, in-office role.


  • Bachelor’s degree required or prior related insurance experience.
  • Insurance related designation (AIC, SCLA and/or CPCU) preferred.
  • Have, or ability to obtain adjuster license in required states.
  • Claims handling experience in all lines of property and casualty commercial insurance
  • Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills.
  • Excellent analytical and problem-solving skills.
  • Self-starting, self-motivating and capable of making decisions independently.

Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role


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