The Access Management Administrator assists in facilitating the onboarding and offboarding processing of new hires and terminations. The administrator will be responsible for requesting the procurement of equipment and providing appropriate access to enterprise systems as well as internal applications based on the policies and procedures established. The Access Management Administrator assists in ensuring that customer requests for provisioning are completed in a timely manner and assist with ticket management for provisioning related requests.

 

• Provide account provisioning and de-provisioning for multiple systems across the corporation.
• Complete requests as per defined procedures, resolve incident tickets and assist other support analysts as needed.
• Document access management procedures for assigned platforms, databases and applications; keep the access management procedures updated.
• Proactively identify audit and compliance access related issues to reduce the risk of security.
• Work with team members to identify and develop solutions to streamline and automate existing manual processes.
• Work directly with end users, managers, and other teams to understand requests and drive ticket resolution.
• Provide Day 1 onboarding and work with end user and hiring managers to provide a positive experience.
• Work adjusted hours if needed for training, knowledge transfer, and support coverage.
• Demonstrate excellent interpersonal and customer service skills while communicating with users, supervisors and/or managers.
• Handle other general access related requests as required by clients, vendors, or internal users.
• Obtain a general understanding of critical systems at ESTech/WRBC.
• Provide on-call customer support as directed.
• Use excellent judgment to assist in making general access related decisions to aid customers while ensuring compliance.
• Understands and keeps abreast of industry best practices and how it can be applied at Markel.
• Knowledge Service Now would be ideal.

• Good written and verbal communication skills.
• Experience building relationships within IT and business partners.
• Proven ability to identify, collect and analyze data to improve performance in one or more processes.
• Strong organizational and time management skills.
• Prior experience using Service Now ITSM tool preferred.

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.