Business Analyst

Location Name CT, West Hartford - 433 S Main Street Suite 200
Date Posted
2 months ago(4/18/2024 9:47 AM)
Berkley Small Business Solutions
Primary Location
US-CT-West Hartford
Information Technology

Company Details

Berkley_SmallBusiness (002)


Berkley Small Business Solutions (BSB) is committed to providing small business customers with the next generation of small business solutions, including offering operational, underwriting, and marketing opportunities. We offer insurance products to Small Business Owners for transportation and other main street businesses.  We leverage underwriting expertise, data, and analytics, and automation for risk assessment, selection, pricing retention. We champion our customers, distribution always seeking a smarter way to provide a more efficient and better user experience. 


We are a proud member of W. R. Berkley Corporation, one of the largest commercial lines property casualty insurance holding companies in the United States. With the resources of a large Fortune 500® corporation and the flexibility of a small company, we exclusively work with select independent agents to bring technology solutions that help them build their business.


This role fosters partnership between business and technology teams in designing, developing, and programming of systems applications and sophisticated reports. Additionally, it involves offering technical support to business partners while introducing business insights to our technology teams. This position will integrate into our agile teams, engaging in collaborative efforts to swiftly deliver high-quality software solutions.


  • Establish and maintain positive relationship between business and technology teams to manage priority and expectations of overall issues and deliverables.
  • Have a good understanding of P&C insurance business, products, and markets, familiar with underwriting process from prior experience, be able to use the business background and process experience to drive progress.
  • Suggest improvements in processes used for requirements gathering, design specifications, and software development.
  • Work with end users and business partners to develop business requirements for multiple and/or high-profile projects.
  • Develop business specifications, write user stories for complex application systems and business reports.
  • Facilitate requirement and design discussions.
  • Provide subject matter expertise and deep functional product expertise, including upstream/downstream impact of changes.
  • Analyze business issues and problems with the purpose of providing systems solutions.
  • Able to make multiple recommendations on how to improve business processes/workflow.
  • Work with technology teams to effectively engage with business teams to develop, maintain, and continuously improve business systems and solutions.
  • Lead meetings with technology and/or business teams regarding projects, enhancements, and support in a streamlined way, for example, SAFe (Scaled Agile Framework).
  • Document and maintain documentation of systems and programs.
  • Assist with resource planning, project planning, and time tracking.
  • Analyze business rules and entry of coding into systems tables as required for systems applications to run properly.
  • Setup and maintain application system configurations and tables.
  • Generate reports and support business partners in their development of reports from system application data bases.
  • Provide quality assurance services to assure systems, reports and programs perform as designed.
  • Assist with unit testing of individual systems and reports.
  • Assist with end-to-end functional testing on assigned projects.
  • Provide end-user training and product presentations.
  • Provide 2nd Tier application support by coordinating with multiple technology and business teams.
  • Troubleshoot business issues with systems and reports.
  • Clarifies and escalates issue gaps through the change control process.


  • At least 3-7 years BA/P&C/functional experience
  • A practical understanding and hands-on experience of data modeling and analysis
  • Must have demonstrated the capability of meeting key accountabilities, or have the ability to learn/perform them
  • Software Development Life Cycle experience
  • Bachelor’s degree with emphasis in related field or equivalent experience
  • Excellent problem solving and analytical skills
  • Strong interpersonal and communication skills, both oral and written
  • Ability to work well with people, be highly self-motivated, and encourage others
  • Ability to quickly learn new processes and concepts
  • Strong sense of ownership, urgency, and drive
  • Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment
  • Committed and passionate about delivering high-quality work
  • Agile methodology preferred


  • Bachelor’s Degree in business administration, finance, or information systems

Additional Company Details

The Company is an equal employment opportunity employer

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Additional Requirements

Travel: Occasional


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.