Technical Delivery Manager

Location Name IA, Urbandale - 3840 109th Street
Date Posted
2 weeks ago(2/6/2024 4:30 PM)
Berkley Technology Services LLC
Primary Location
DE, Wilmington
Information Technology

Company Details

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.  


Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond. 


With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.  


Berkley Technology Services: Right Team, Right Technology, Simple and Secure.


Are you ready to manage a highly skilled team and push them to greatness? As a Technical Delivery Manager, we are looking for someone who,

  • Has a drive to lead.
  • Has initiative to perform and inspire others to perform at a high level.
  • Pushes themself, pushes others. Makes sure people keep their promises. Stretches the possible.
  • Takes ownership of business initiatives and outcomes.
  • Builds and fosters relationships required for smooth execution.
  • Takes a value driven approach to delivery using the SAFe Agile Framework.
  • Has a bias for action, operates with urgency.
  • Can handle high pressure situations and develop viable solutions to problems.
  • Able to operate independently, in thinking, and driving action across multiple teams and organizations to deliver value.

What we’ll bring

  • An engaged and supportive leadership team that will invest in you.
  • Talented engineering teams to work with.
  • A budget for continual improvement.
  • A broad group of industry experts who work closely with us on everything we do.
  • Planning, coordinating, and communicating at a team and ART level. Identifying and resolving blockers for the teams. Identifying and mitigating current and future risks to delivery.
  • Actively monitoring delivery and identifying areas for continuous improvement.
  • Engaging with Business Stakeholders. Understanding their needs, priorities, and concerns.
  • Clearly presenting delivery progress to leadership and business stakeholders from feature inception to adoption.
  • Balancing refinement activities alongside sprint deliverables to maintaining a healthy backlog.
  • Understanding the technology landscape, constantly being aware of changes, proactively communicating changes to teams.
  • Onboarding resources and staff.
  • Managing vendor relationships.
  • Navigating an ever-changing landscape showing flexibility while working with 60+ organizational units.


Preferred Skills/Experience

  • Experience in Process or Project Management
  • Experience working with SAFe / scaled agile framework principles
  • Experience with Atlassian suite of tools, specifically Jira and Confluence
  • Experience implementing or working with a Lean Portfolio Management Organization
  • Experience working closely with engineering teams

Travel Requirements

  • Low level of domestic U.S. travel required (up to 20% of time)

Behavioral Core Competencies

  • Relationship Building
  • Flexibility
  • Perseverance
  • Prioritization of Work
  • Results Oriented
  • Self-Starter


The Company is an equal employment opportunity employer.


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